Who we are

nace para conectar retailers, comercios y empresas de servicios desde la realidad operativa del negocio. Porque la transformación del retail no ocurre en los escenarios. Ocurre en tienda.

RetailTechConnect es un espacio pensado para retailers que quieren move forward, not for those who only want to listen to speeches.

We are not a traditional association.
We are not a marketplace for services.
We are not a sales platform.
Somos un espacio donde retailers, comercios y empresas de servicios se conectan desde el contexto, la información y la experiencia real.

Here are the retailers:

  • They show themselves as they are.

  • They share their real challenges.

  • They define their priorities.

  • And they access service companies from the context, not from the pitch.

El retailer define su necesidad, el momento y el ritmo.

It is about understand what they need.

Las empresas de servicios acceden a contexto real, no a bases de datos sin valor.

We are an independent professional ecosystem with a very clear objective: to connect retailers and service companies through information, transparency and operational reality.

A space for retailers and businesses that want to move forward in the digital age.

RetailTechConnect is born from experience, not theory.

For years I have worked directly in the implementation of digital solutions at the point of sale, viviendo en primera persona la complejidad de unir the online and offline world en una experiencia verdaderamente unificada. Ahí entendí algo clave:

Technology only makes sense when it enhances the actual experience., la del cliente y la de las personas que trabajan en retail.

Tecnología sin impacto en tienda no es transformación, es ruido.

From technology to ecosystem

Later, as Directora General de la Asociación Española del Retail, I broadened my vision. I moved from implementation to sectoral vision.

And I confirmed an uncomfortable reality:

  • Retail and suppliers do not speak the same language.
  • B2B is a far cry from B2C.
  • And hardly anyone is really building the bridge between the two.

Y ahí es donde nace RetailTechConnect.

The real problem that no one is solving

The traditional B2B ecosystem is full of noise:

  • Speeches that don't land in shop.
  • Cross interests.
  • Covert sales
  • Structures far removed from the real business.

In the meantime, trade needs clear answers:

  • How to go digital without losing focus.
  • How to use social networks in a meaningful way.
  • How to apply AI in a practical way.
  • How to compete without losing your identity.

And hardly anyone is accompanying that process desde la realidad operativa del retail:

Conectar retailers y empresas de servicios desde la información, el contexto y la realidad operativa del negocio.

Para generar decisiones más rápidas, relaciones más útiles y crecimiento real.

En RetailTechConnect:

  • The retailers can show who they are, what they do, what their objectives are and what they need.

  • The empresas de servicios can understand the real retail context before offering solutions.

  • The conversation starts from the business, not the immediate commercial interest.

From B2B to B2B2C: the real coexistence of two worlds

The consumer has an integrated experience.
But the ecosystem that makes it possible remains fragmented.

RetailTechConnect works with a clear conviction:

There is no good B2C experience without a functioning B2B ecosystem.

That's why we talk about B2B2C: Todo conectado.

A collaborative space with a focus on business

RetailTechConnect exists to ordering, connecting and giving context.

Because when the information is clear:

  • The retailer decides best.
  • Service companies are more discerning in their proposals.
  • Major retailers share expertise.
  • Smaller businesses learn, adapt and move forward.

Welcome to the ecosystem

If you are a retailer, this is a space for you to show your vision, your challenges and your approach to retailing.

If you are a service company, this is the environment for you to understand before you offer, to build relationship rather than pitch.

Because the future of retail is not built from entities far removed from business, is built from living ecosystems, collaborative and connected to reality.

Susana Gilabert Plaza

Founder

"Technology only makes sense when it improves the real customer experience... And the experience of the people who work in retail.

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